Effective Date: June 26, 2026
At TreeCoir Canada (“TreeCoir,” “we,” “our,” or “us”), customer satisfaction is important to us. We strive to provide high-quality coir products that meet your expectations. Please read our Refund and Returns Policy carefully before making a purchase.
Returns
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order confirmation is required.
- Return requests must be submitted before sending the product back.
Items returned without prior authorization may not be accepted.
Non-Returnable Items
The following items cannot be returned unless they are damaged or defective:
- Customized or made-to-order products
- Clearance or final sale items
- Used or installed products
- Gift cards (if applicable)
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If your order arrives:
- Damaged
- Defective
- Incorrect
- Missing items
Please contact us within 7 days of receiving your order. Include your order number and clear photographs of the issue so we can resolve it promptly.
Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund.
If approved:
- Refunds will be issued to your original payment method.
- Processing times may vary depending on your bank or payment provider.
- Shipping charges are generally non-refundable unless the return is due to our error.
Return Shipping
Unless the return is due to a damaged, defective, or incorrect item supplied by TreeCoir:
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Order Cancellations
Orders may be cancelled before they have been processed or shipped.
If your order has already been shipped, it cannot be cancelled and must follow the standard return process.
Exchanges
We replace items only if they are:
- Damaged
- Defective
- Incorrectly shipped
If you require an exchange, please contact us before returning the item.
Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us.
Contact Us
If you have any questions about our Refund and Returns Policy or need assistance with a return, please contact us through the contact information provided on our website.
Website: https://treecoir.ca/